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D E F E C T S
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We will need images clearly showing the possible defect you want to report. Thank you.
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Our goal is your complete satisfaction with our work boots. TheUnionBootPro provides a quick and hassle-free process for getting your footwear concerns addressed. It starts with submitting a Defect Report Form (DRF) for your order and corresponding work boots. Please review our Footwear Limited Warranty description. Please review our Footwear Anatomy Illustration to help with your defect description. Note: The manufacturer REQUIRES at least one photograph be of the bottom, the soles, of both boots and at least one or two photographs of the defect being reported. The one exception is any issue related to the interior of the boot that cannot be photographed. | |||||||||||||||||||||||||||||
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Defect Report Form * = Required
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DEFECT REPORT TERMS AND POLICIES |
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Your description and photographs will be submitted by TheBootPros LLC to the manufacturer, the Weinbrenner Shoe Compnay, for their review. Please allow 2-3 days for a response to your DRF submission. DRFs are professionally reviewed and take into account: 1) obvious failures in manufacturing 2) unexpected failures in combination with work conditions 3) wear and tear - age of boots; the time they have been worn 4) evidence related more to the customer's foot alignment - how they walk/stand; pronation vs supination. Decisions are made fairly. Result #1: Boots demonstrate a major defect, unrepairable, in the manufacturing process. Your boots WILL BE REPLACED. Result #2: Boots demonstrate a minor defect, repairable, either as a result of the manufacturing process in addition to normal wear and tear in the first 45 days of use. In this case, TheBootPros LLC will pay up to a maximum of $15 if you decide to get your boots repaired by a local cobbler/shoe repair professional. Receipt must be submitted for reimbursement. Result #3: Boots demonstrates the characteristics of poor foot alignment, pronation or supination, as reflected by uneven wear and tear on the outsole. In this case, the reported "defect" is NOT considered a result of the manufacturing process. Your business is important to us. Selling American made, union made, footwear is equally as important to us. We understand that you did not find what you were looking for, but if we can be of any further help - give us a call. Whatever boot you end up buying, make sure it's 100% American made. |
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Identity Protection Policy: TheUnionBootPro does not retain any critical details of credit card transactions that could lead
to any customer's identity being compromised or account information being misused. |
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CUSTOMER SERVICE Your business is important to us. Selling American made, union made, footwear is equally as important to us. If we can be of any further help - give us a call. Toll-free 1-800-723-5384 | 9 a.m. - 5:00 p.m., CST Monday-Friday |
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TheBootPros LLC and its affiliates attempt to be as accurate as possible. However, TheBootPros LLC does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by TheBootPros LLC itself is not as described upon delivery, your sole solution is to return the product in it's original new and unused condition, in the original packaging, for an exchange or return per our terms and policies. PLEASE CHECK THE PRODUCT AND PRODUCT BOX YOU RECEIVE FOR ACCURACY OF PRODUCT DESCRIPTION, INCLUDING THE STYLE AND FEATURES YOU REQUESTED. All rights reserved. ©2006-2017 TheBootPros LLC Thorogood's logo, text, graphics and photo images are the property of Weinbrenner Shoe Company, Inc. and are used with permission. Copyright ©2017. |
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