Do we have other ways for ordering footwear from your website besides using the secured online method?

Yes, there are 3 other ways to order from TheUnionBootPro.

1. You can order by PHONE at 1-800-723-5384 or...

2. You can print out our order form PDF and FAX in your order along with credit card or debit card information for the total amount to us at 1-866-634-4350 or...

3. You can print out our order form PDF and MAIL in your order along with a money order or personal check for the total amount to us at: TheUnionBootPro, Customer Service Orders, 425 Cherry St. Suite A., Wausau, WI 54401.

Money orders and certified check orders are processed within 24 hours of receiving the order. Personal checks, however, will be delayed 5-7 days for clearance of the check before we will ship out those orders.


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How do I pick out the right size?

This is a tricky one. Every foot is different and, therefore, the perfect fit is ultimately up to the wearer. Thorogood MADE IN USA footwear tends to feel more generous as far as size goes when compared to imported footwear styles. Please keep that in mind when ordering. You may want to order a 1/2 size smaller than imported athletic style work shoes.

"Quick Release" style shoes and "Wellington" style boots tend to feel tighter when first worn. Unlike lace-up styles, that allow the wearer to secure the fit, quick release and wellingtons are designed with a secured fit to start. This feature prevents heel travel up and down. Over time these styles will conform to the shape of the wearer's foot.

Learn more: The Perfect Fit

This suggestion might sound odd, but try ordering two sizes if you are unsure. This method can save you money on shipping in the long run and guarantee the right fit.


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1. How do I take care of my shoes or boots?

Clean leather with a conditioner/cleaner.

Clean Cordura nylon with detergent and water.

Treat waterproof leather with a silicone product only. Treat smooth leather with a quality shoe polish, then buff. Full grain leather can first be treated with a boot oil or silicone before applying the polish.

Allow footwear to dry slowly at room temperature only, never by a heat source.

Keep the insides of the footwear dry and clean with powders and disinfectant sprays. Consider a second pair. This allows the one to dry out thoroughly while the other pair is being worn.


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1. How do I exchange my boots for another size or style?

Learn more: Exchange Policies


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1. How do I return my boots. I do not plane to reorder?

Learn more: Return Policies


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1. How do I report a defect with the boots I ordered?

Learn more: Defect Reports


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