Your description and photographs will be submitted by TheBootPros LLC to the manufacturer, the Weinbrenner
Shoe Compnay, for their review. Please allow 3-5 days for a response to your DRF submission.
DRFs are professionally reviewed and take into account:
Within 45 days of delivery - obvious failures in construction due to errors during production = boots replaced.
Within 60 days of delivery - unexpected failures in construction in combination with the physical stress of work conditions and use; six of one, half a dozen of the other = boots not replaced; 50% credit applied to purchase.
Within 120 days of delivery - wear and tear on outsole and leather upper - age of boots; the time they have been worn; not necessarily a production defect but related to use = boots not replaced; 25% credit applied to purchase.
Within first 120 days after delivery - evidence related more to the customer's foot alignment - how they walk/stand; pronation vs supination; NOT a boot defect = boots not replaced;
Results are solely at the distriction of the representatives of TheBootPros LLC and the Weinbrenner Shoe Company. Decisions are made fairly and based of consumer expectations and condition of the boot at the time the defect report is submitted, and photography provided.
Result #1: Boots demonstrate a major defect, unrepairable, in the manufacturing process. Your boots WILL BE REPLACED.
Result #2: Boots demonstrate a minor defect, repairable, either as a result of the manufacturing process in addition to normal wear and tear in the first 45 days of use. In this case, TheBootPros LLC will pay up to a maximum of $15 if you decide to get your boots repaired by a local cobbler/shoe repair professional. Receipt must be submitted for reimbursement.
Result #3: Boots demonstrates the characteristics of poor foot alignment, pronation or supination, as reflected by uneven wear and tear on the outsole. In this case, the reported "defect" is NOT considered a result of the manufacturing process.
Your business is important to us. Selling American made, union made, footwear is equally as important to us. We understand that you did not find what you were looking for, but if we can be of any further help - give us a call. Whatever boot you end up buying, make sure it's 100% American made.
Your business is important to us. Selling American made, union made, footwear is equally as important to us.
If we can be of any further help - give us a call.
Toll-free 1-800-723-5384 | 9 a.m. - 5:00 p.m., CST Monday-Friday