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Boot Order Exchange

Our goal is your complete satisfaction with our service. TheUnionBootPro provides a quick and hassle-free process for getting your order exchanged. It starts with requesting a Exchange Authorization (RA) number for the exchange.

Exchange
Request Form:

* = Required
Name:
 *
Original Order#:
 *
Email:
 *
Reason for Exchange:
I want to replace my current style and size. *
I want to try a different size in the same style.*
Call me to order my exchange.*
I'll wait. Call me when you get my return.*
PLEASE SEND promotional materials for TheUnionBootPro
union member discount that I can share with other members
of my union local.*
Yes
No

The RA number will be emailed to you. Please read the instructions and additional details in our email response to this request. Customers are responsible for return shipping. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

Exchanges are inevitable. We will accept the exchange of any item you have ordered as long as the following condition is met: Footwear items must show no evidence of wear and tear, and must be clean. When possible, try on your footwear in a carpeted area first to check for fit and comfort. Footwear sold as a "closeout" item in non-returnable, non-refundable.

For simplicity, we treat an exchange as a new order. There are three easy ways to get your replacement boot order: 1) Call us toll-free at 1-800-723-5384 (during normal business hours) and we will process your order over the phone...at your convenience. 2) When you are done here, find your boot style again and place an order online. 3) Wait for your refund to clear, then either call us or get back online and place an order.

Please DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives of TheBootPros LLC.

Please note: Customers will be reimbursed for the purchase price of the boots minus a $4 restocking fee, the original $5 handling fee and any customer-requested express shipping costs.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.

Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted. Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the buyer, except if TheUnionBootPro shipped an incorrect item related to your original order OR the items ordered are defective.

Dependent on your credit card provider, refunds may take 1-2 billing cycles to appear on your statement.
Identity Protection Policy: TheUnionBootPro does not retain any critical details of credit card transactions that could lead to any customer's identity being compromised or account information being misused. Therefore, if we help you with your exchange (replacement boot order), we will ask you for your credit card information.
Union Relations:
lynda@theunionbootpro.com
Customer Service:
Toll-free 1-800-723-5384
(9 a.m. - 5:00 p.m., CST Monday-Friday)

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